We want you to love what you order. If something’s not right, we’ll make it right. Here’s how returns work:
You’ve got 30 days from the day it arrives to request a return.
Just email us at info@serenitynose.com with your order number.
We'll send you a simple return form and the next steps.
Item must be unused, in its original condition and packaging.
If approved, we’ll refund you back to your original payment method. Refunds usually take 3–5 business days to appear, depending on your bank.
Email us within 7 days of delivery if: Your item arrived broken, scratched or damaged. You got the wrong item. Something’s missing.
We’ll sort it fast either a replacement or full refund, no hassle.
Used or damaged items not caused by us
Items sent back without first contacting us
Returns sent after 30 days
We’re fair but the product needs to come back in a resellable condition.
Your info stays private - always. We collect only what we need to process your order, like: Name, email, shipping address, and payment details. Tracking info and order updates. Optional stuff like reviews or support messages.
We never sell, rent, or share your data with anyone else ever.
Everything’s stored securely, and you can contact us any time to access or delete your info.
We use secure, encrypted checkout systems to process every order safely. We don’t store your full card details, and we only work with trusted payment providers like PayPal, Stripe, and Shop Pay. Still got questions about returns or privacy?
Just email us at info@serenitynose.com - we reply fast.
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